Refund policy

💚 Our Love-Your-Order Guarantee

At KozzyCo, we want you to absolutely love what you receive. That's why we're committed to 100% satisfaction. If something isn't right, we'll make it right, that's our promise to you.

✅ You Get a Full Refund If:

🛠️ Item arrives damaged or defective
Full refund or replacement, no questions asked. This one's on us.

📦 Wrong item received
We'll fix it immediately and make it right.

💭 Not what you expected
Contact us within 30 days of purchase. Item must be unworn, unwashed, and in original condition with tags attached.

Unfortunately, we cannot accept returns on promotional/giveaway/ final sale items or gift cards.

📧 How to Request a Refund:

Email us at support@kozzyco.com with:

  • Your order number
  • A brief description of what happened
  • A photo if possible (helps us resolve things faster!)

We're real people who genuinely care, and we respond quickly, usually within 24 hours.

💚 Most issues are resolved within 1-2 business days.

🌍 International Customer Rights & Refunds

🇪🇺 EU 14-Day Cooling Off Period

For our Steeped Saints in the European Union:

EU consumer protection laws give you 14 days from receiving your order to return it for any reason—no questions asked, no justification needed.

Return requirements:

  • ✅ Unworn, unwashed, with tags
  • ✅ In original packaging
  • ✅ Include proof of purchase

How to return:
Email support@kozzyco.com with your order number and we'll walk you through the process step-by-step.

💳 Refund Timeline & Process

Here's exactly what happens:

1️⃣ We receive your return (you'll get a confirmation email)

2️⃣ We inspect the item (usually within 1-2 business days)

3️⃣ We email you the decision:

  • ✅ Approved: Refund processed within 10 business days
  • ❌ Issue found: We'll contact you to resolve it

4️⃣ Your bank processes the refund (5-7 business days typically)

Total timeline: Most refunds appear in your account within 15-20 business days from when we receive your return.

⏰ Refund Not Showing Up?

If it's been more than 15 business days since we approved your return and you haven't received your refund:

📧 Contact us immediately: support@kozzyco.com

We'll:

  • Verify the refund was processed on our end
  • Provide documentation for your bank if needed
  • Investigate any delays or issues
  • Work with you until it's resolved

You shouldn't have to chase your money. We're on your side. 💚

⏰ Important Details:

✅ Refund window: 30 days from purchase date
✅ Condition: Items must be unworn, unwashed, and in original condition
✅ Contact: support@kozzyco.com (we're actual humans, not bots!)
✅ Response time: Usually within 24-48 hours

✝️ Why Shop With Confidence at KozzyCo

🙏 Family-owned, faith-driven business
We treat every customer with kindness, respect, and genuine care.

🌳 Sustainable & ethical
Made-to-order means zero waste and intentional craftsmanship.

💚 Real humans, real care
No bots. No runarounds. No corporate scripts. Just genuine support from people who actually care.

✝️ Purpose-driven impact
Every purchase plants hope through trees and empowers women farmers globally.

We're not a faceless corporation.
We're a community of Steeped Saints walking this journey together, with grace, not drama. With faith, not fear.

If something's wrong, just reach out. We're here to help. 💚

Questions? We're always here: support@kozzyco.com

This policy is subject to change, but we'll always keep it fair and rooted in kindness.